If you received a defective product (a product that arrived defective and not a product that was damaged due to its use) –
You can exchange it for a working product or return it and cancel your purchase in a few simple steps. In some cases, we will solve the problem for you, even without the need to return the product. In order for us to address the issue and provide a solution, we ask you to attach photographs illustrating the defects in the product with a description of the malfunction. If the reason for cancellation is regret only –
A cancellation fee of 5% of the value of the transaction will be charged. In addition, in credit card transactions there is an additional cancellation fee on the part of the credit company. Return of the product is possible within 14 days from the date of receipt of the product, subject to the provisions of the Consumer Protection Law.
As indicated in the full law in the link attached to prevent unpleasantness, we would like to ensure that the product has not been damaged as a result of use and that it has not been used in any kind (it is clarified that connection to electricity, gas and water will be considered use)
Returning the product in its original packaging indicates that you will not use the product (subject to our inspection) When returning the product, please make sure that the product is returned in its entirety with all the accessories that came with the product.

The credit will be made after testing the product, within a range not exceeding 7 business days from the day it was collected by us. The return is possible only by registered mail with a tracking number. You can cancel a transaction for any reason within 14 days from the date of receipt of the product, if you wish to cancel a product after sending it, you must wait for its receipt and send it back to our location i the us, as says on our website or contact us for the address, In coordination with our customer service via WhatsApp or email (you must contact us to coordinate the return). The costs of shipping the products to the site's delivery center will apply to the buyer. For these products returned as stated, a full monetary credit will be given, less shipping costs. If the business has additional costs, such as cancellation fees to the credit card company, these costs will be deducted from the amount of the credit that will be available to the customer. The credit will be given to the credit card on which payment was made for the purchase.Despite the foregoing, products for which it will be noted on the site that are non-refundable, such a return will not be possible. These products include, for example, customized products and products in special shipments.A full refund will be sent after the customer ships the product back to our warehouse.

In any case where there is a discrepancy between the site's policy and the Consumer Protection Law, the provisions of the law will prevail over the site's policy.Product return policy varies from product to product, depending on the variety of different partners and suppliers. The responsibility of the order holder must notify immediately, at most up to 5 business days, of receipt of a defective product / product that does not match the order. The company will manage the engagement with the partners for the user, and will act in accordance with their policy, In the event of returning a product, it is the responsibility of the person ordering the product to send the product back to the destination address from which it was sent, and bear the shipping costs or any additional cost required to return the product. In a credit card transaction (as opposed to a "PayPal" transaction) – in addition to the cancellation fee prescribed by law, an additional "transaction cancellation fee" will be charged to the Isracard credit card company.