The Consumer Protection Law allows the customer of a remote sales transaction to cancel the transaction within 14 days from the date of receipt of the product, or from the date of receipt of the details of the transaction – whichever is later, and the customer is obligated to pay only for the cost of shipping back to the company's workshops – the customer will receive a full refund on his order, is charged only for payment of shipping fees, in case the customer does not request a refund up to 14 days from the date of receipt of the product he will not be entitled to a full refund. Protection of your purchase from the date of the order Until sending the product: If a request to cancel an order has been sent, and the product has not yet been shipped, the company will make a monetary credit that includes a transaction cancellation fee. If the product has already been shipped, the customer will have to wait until the product arrives, and return it to the product return policy. Many times the product is sent, but its tracking number has not yet been updated in the system.
Therefore, the fact that a tracking number has not yet been updated should not be taken as evidence that the product has not yet been shipped.