Regulations and terms of use
The regulations are written in the masculine language for convenience and apply to both genders. Please read the terms of use carefully. The site contains an online web store for purchasing products, and the terms of use apply when using or purchasing products on the site. The site, and any service provided through it, including design, content, trademarks, content, systems and algorithms, are protected under copyright laws and through intellectual property rights. You may not copy, reproduce, distribute, publish or use in any other way the contents that appear on the website. Using and purchasing products on the website constitutes your agreement to the terms of use, in which you undertake that you or anyone on your behalf will not have any claim or demand against the website. The written terms of use In these regulations, they are the only rules that will bind the business owners and website operators, towards the users of the website services. Please note that the terms of use may change from time to time at the sole discretion of the website operators and without the need for notification. Note: The changes will apply to products/services purchased after the change only. If you do not agree to the terms of the regulations, you are asked not to register on the website or make orders. The unique and exclusive place of jurisdiction for any matter arising from the use of the website is exclusively in the competent courts in Tel Aviv, and the use of the website shall be exclusively governed by the laws of the State of Israel. Use On the website, the user of the website must be 18 years of age or older, provided that he is legally kosher. The user must reside in Israel and hold an Israeli ID card, and must also hold a valid credit card issued in Israel. It is the user's sole responsibility to maintain the confidentiality of the password and username of the website. The user must not open An account for any third party without their express consent. The user will not use the details and passwords of other users in violation of the law. The user disclaims responsibility from the website, in any matter of technical malfunction/disruption/downfall of the website, including malfunctions that may be caused by a third party that provides storage services, software , communication lines and/or any additional service. The user disclaims responsibility from the company, in any matter of attacks and hacking attempts by various parties to the site, the communication networks, computers and servers. The company uses several security measures in order to maintain the privacy of the information entered by the users on the site, However, it is important to know that this cannot be guaranteed completely and there may be security breaches and information penetration. The company does not guarantee that the services and information on the website or on the third party servers that store them will be completely immune from unauthorized access to the information stored in them. When browsing the website, registering and uploading content and/or information , the user releases the company and/or anyone on their behalf from responsibility for any damage that may be caused to him and/or anyone on his behalf due to attacks, hacking attempts and penetration of such information and waives any claim against the company and/or anyone on his behalf in connection therewith. The company may at any given moment and at its sole discretion and without the need for notification, to remove any content/comment posted by a user on the site, including deletion/suspension of the user. Some of the messages and publications sent to you may contain 'cookies' such as 'identification cookies' on your browser. The company does not store your personal information The credit cards of the users on the business servers or anywhere else. The site serves as an intermediary between third-party suppliers - manufacturers, wholesalers, and various enterprises from around the world, and customers who use the site's services and/or order product(s) through the site (hereinafter: the user ') of products for personal and non-commercial import. Users who purchase products/services through the company's website are also subject to the terms of use of the partners. Every order on the website is subject to the laws of the State of Israel. Every user of the site is required to check the costs of taxation, customs, VAT and other costs before placing an order. For more information, for your convenience, from Chev is a link to the website of the Tax Authority, by clicking on the order on the website link: next to each product is its price, where the price includes value added tax (VAT) unless otherwise specified. However, the operator is entitled to change the price of any product at any time and at its sole discretion without the user having any claims against it for this. It will be clarified that the determining date regarding the price of the product is the date of confirmation of the order by the orderer and not the date of adding it to the shopping basket. The company is not the manufacturer of the products sold on the site.
Although we work to make sure that the product information on our site is accurate,
manufacturers may not be accurate or change the information they decide to write on the product page.
The product packaging and materials may include additional or different information from the information shown on the product pages on the website.
For medical products or with medical implications - the content on our website is not used to diagnose, treat, cure or prevent any medical or other problem
The information does not replace medical advice and we recommend that you consult a doctor or qualified professional before using any product that comes into contact with the body.
You should always read the information, warnings and instructions attached to the product before using it and not rely only on the information found on our website.
If You feel that one or more of the products you have been exposed to on the site is offensive, misleading or illegal, we invite you to contact us so that we can address the issue as soon as possible. All information displayed on the site regarding products, including their nature and quality, was received directly from the partners. The company is responsible for inaccuracies/inconsistencies in the details displayed on the website in relation to the products, including images and product specifications displayed on the sales pages, etc. and any additional information that will be required to carry out the order). Afterwards, some of the entered details will be transferred to the partners, in order to carry out the delivery. That is why it is very important to fill in accurate and correct details. Note: Orders can be made to residential addresses within the State of Israel only. Up to 48 hours from the date of placing the order, the user will receive the order confirmation in the e-mail that provided the order confirmation, this order confirmation constitutes a final and absolute confirmation. If the product you ordered is not found in stock, or for one reason or another the supplier is unable to deliver the product, you will be offered the option of receiving a replacement product or canceling the transaction. You have any claim, claim and/or demand, against the company. The time until receiving the money by means of payment can sometimes be delayed due to external factors and may be delayed for up to 45 business days. After placing an order, an automatic registration will be made to the website's electronic mailing system. Necessary in order to update the registrant or the buyer on the stages of processing the order, including sending invoices, confirming the order, tracking shipments, etc. Also, registering for electronic mail will allow the website and the company's team to send advertising and marketing information. We undertake not to transfer the registration details to any other company. You can unsubscribe from the marketing e-mail by clicking on a link found in every marketing message sent to you. It is not possible to disconnect from the notification system on the status of the order and deliveries. The website is not responsible for the quality of the products, the delivery times (including delays due to various factors) or late delivery and any damage caused to the customer as a result. Limitation of liability The images appearing on the website are for illustrative purposes only. There may be color differences and other changes between the appearance of the product in the picture and the product in reality. The business will not be responsible for pen errors in the specifications and technical details of each and every product. It is agreed that the customer or a third party hereby waives any claim and/or claim due to a pen error as mentioned. The responsibility for all products offered on the website applies to the manufacturers and suppliers only. It is hereby agreed that any delay or failure to deliver a product purchased on the website due to force majeure, including abnormal weather , strikes at the various service providers or unexpected disruptions in the site's computer will not obligate the business, and the customer or anyone on his behalf or a third party hereby waives any claim and/or claim due to this. b. Additional conditions The business and the site administrators will not bear direct or indirect responsibility towards the orderer or towards a third party in any case of failure of the order or delivery due to force majeure including malfunctions in the computer system, the telephone, due to the credit companies or due to any other factor related to the completion of the purchase and delivery operation. It is hereby agreed that An order and purchase through the website is not and will not constitute a contract for the benefit of another third party. The business reserves the right to change the regulations from time to time at its discretion. Any information and/or content or images that appear on the website, including graphics, design, trademarks, signs Logos, including their editing and how they are presented on the site, are the sole property of the site or business. Shipping
The shipping time usually takes up to 14 business days. From the time the product is sent. Delivery to the customer's home operates in a limited number of localities, so the deliveries will arrive at a collection point (including post offices). Such as delays on the part of the Israel Post, the shipping companies or the various factors in the process. The latest date for the delivery of the product(s) is at most 35 business days from the date the product was sent. .
The orders are sent directly from the supplier abroad.
When ordering more than one product, the products may be sent in separate packages. Ordering the products In order to purchase products on the site, you must select products from those displayed on the site and add them to the shopping cart. After that, go to the payment page on the website, where you have to fill in a number of details, including a current e-mail address, address, shipping address, phone number and credit card information. If the shipment is addressed to someone other than the buyer, the recipient's full address and phone number must be specified. These details are required for delivery coordination. All details provided on the website during the purchase process are secured with the latest technology. After completing the order, a confirmation of receipt of the order will be sent to the e-mail box provided by the buyer. An order and purchase operation will be considered complete only if a purchase confirmation has been received from the credit company. If the business was not able to deliver the product, there will be no obligation for the business to deliver the product. In this case, an appropriate message will be sent to the orderer to the e-mail box he provided. If a product is out of stock without indicating that the product is not in stock, and the product appears on the website at the time of placing the order, the orderer will not have any claim and/or claim in this regard for any direct or indirect damage that has been caused to the orderer or to a third party. Providing false personal details related to the purchase process is a criminal offense and a civil misdemeanor, in the event of an inadvertent mistake, the customer must notify the business and any additional cost incurred as a result will be charged to the customer. Providing information on a website secured with the most advanced PCI technology, This information regarding the buyer's billing details is encrypted and deleted immediately after the purchase. In addition, the business undertakes to take acceptable precautions in order to keep as confidential as possible personal information about the customer. b. Delivery and shipping After the completion of the order and if the conditions indicated in chapter B are met, the products will be ordered personally and specially for the buyer from the manufacturer abroad, who will deliver the products to her doorstep and/or the nearest distribution point, and this within 40 business days. The site team will operate In order to deliver the purchased product as quickly as possible, in accordance with the conditions detailed on the shipping page on the website and the option chosen by the orderer. It is hereby clarified and agreed that the business has no control over the exact delivery dates of the delivery service and has no responsibility for it. In any case of a delay in the delivery of the product, the buyer is obligated to immediately notify the delay in order to give the business the opportunity to try to solve the problem as early and efficiently as possible. Business days - normal days, not including Fridays, Saturdays, days with a holiday, and holidays Product return policy If you received a damaged product (a product that arrived damaged and not a product that was damaged due to its use) - you can exchange it for a good product or return it and cancel the purchase in a few simple steps. In some cases we will solve the problem for you, even without the need to return the product. In order to be able to address the issue and provide a solution, we will ask you to attach photographs that illustrate the defects in the product with a description of the fault. If the reason for the cancellation is regret only - a cancellation fee of 5% of the value of the transaction or 100 NIS, whichever is lower, will be charged. Also, in credit card transactions there is an additional cancellation fee from the credit company. The return of the product is possible within 14 days from the day of receipt of the product subject to the provisions of the law for consumer protection. It has been used in any way (it is made clear that a connection to electricity, gas and water will be considered for use)
Returning the product in its original packaging indicates that the product has not been used (subject to our inspection) When returning the product, please make sure that the product is returned intact with all the accessories that came with the product.
The credit will be carried out after the product has been inspected, within a period not to exceed 7 business days from the day it was collected by us. The return is possible by registered mail only with a tracking number, through an Israel Post branch. , you must wait for it to be received and send it back to the supplier's warehouses in China or directly to our offices in Israel, in coordination with our customer service on WhatsApp or by email (you must contact us to coordinate the return). The costs of shipping the products to the site's shipping center will be applied to the buyer. As mentioned, a full monetary credit will be given, minus shipping costs. If the business incurs additional costs, such as cancellation fees to the credit company, these costs will be deducted from the credit amount that will be available to the customer. The credit will be given to the credit card on which the payment for the purchase was made. Despite the above, products for which it will be noted on the website that they cannot be returned, such a return will not be possible. These products include, for example, custom-made products and products in special shipments. A full refund will be sent after the customer sends the product back to the factory in China. In any case where there is a discrepancy between the site's policy and the Consumer Protection Law, the provisions of the law will prevail over the site's policy. Product return policy varies from product to product for the product, according to the various partners and suppliers. It is the responsibility of the person making the order to notify immediately, at most up to 5 business days, of receiving a defective product/a product that does not match the order. The company will manage the interaction with the partners for the user, and will act in accordance with their policies, but it is not responsible for this Financial credit or compensation to the buyer. In the case of a product return, it is the responsibility of the person ordering the product to send the product back to the destination address from which it was sent, and to bear the shipping costs or any additional cost required to return the product. In a credit card transaction (as opposed to a PayPal transaction) - in addition to fees The cancellation of the provisions of the law will incur an additional 'transaction cancellation fee' which is collected from the credit company 'Israchart'. Product order cancellation policy The Consumer Protection Law allows the customer of a remote selling transaction to cancel the transaction within 14 days from the day of receiving the product, or from the date of receiving the details of the transaction - whichever is later, and incurring a cancellation fee of 5% of the transaction or NIS 100 - whichever is lower. Protection For your purchase from the time of ordering until the product is shipped: If a request to cancel an order is sent, and the product has not yet been shipped, the company will issue a monetary credit that includes transaction cancellation fees. If the product has already been shipped, the customer will have to wait until the product arrives, and return it subject to the product return policy. Many times the product is shipped, But the tracking number has not yet been updated in the system. Therefore, the fact that the tracking number has not yet been updated should not be taken as evidence that the product has not yet been shipped